Learn How iPhone Call Redirection Works

How Call Redirection Works on Your iPhone

Call redirection is a feature built into iPhones that lets incoming phone calls go to a different phone number instead of ringing directly on your device. When someone calls your iPhone, the call can be automatically sent to another phone number you specify—such as a landline, another mobile phone, or a voicemail service. This happens at the carrier level, meaning the redirection occurs before the call even reaches your iPhone.

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The technology behind call redirection uses your mobile carrier's network infrastructure. When a call comes in, your carrier's system checks whether you have call redirection enabled. If you do, the incoming call is rerouted to your designated number. This process takes only a few seconds and happens transparently—the person calling you won't know their call has been redirected.

Call redirection differs from other iPhone call features like Call Forwarding or Do Not Disturb. Call Forwarding specifically redirects calls when your iPhone is busy or unanswered, while call redirection can work whether your phone is on, off, or out of service. This makes it useful in different situations. For example, if you're traveling abroad and want to avoid international roaming charges, you might redirect calls to a local number in your home country.

Most major U.S. carriers—including Verizon, AT&T, and T-Mobile—offer call redirection as part of their standard service plans. There typically is no monthly fee for using this feature, though some carriers may charge a one-time setup fee or a small monthly charge depending on your plan type. The feature works with both voice calls and can sometimes be configured to work with text messages as well.

Practical Takeaway: Call redirection is a carrier-based feature that sends your incoming calls to another phone number. Understanding that it operates at the network level—not through your iPhone itself—helps explain why it works even when your phone is powered off or has no signal.

Setting Up Call Redirection on Your iPhone

To set up call redirection on an iPhone, you'll need to work with your mobile carrier rather than through settings on your phone itself. This is because call redirection happens at the carrier's network level, not on your device. The process varies slightly depending on which carrier you use, but the basic steps are similar across all major providers.

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For AT&T customers, you can set up call redirection by dialing *72 followed by the phone number where you want calls redirected. For example, you would dial *72 5551234567 and press the call button. You'll hear a confirmation message indicating the redirection is active. To turn off redirection on AT&T, dial *73. Verizon uses different codes: dial *71 followed by your target number to activate redirection, and *71 again to deactivate it. T-Mobile customers use ##21# to check redirection status and *21# followed by the phone number to set it up.

Another method to set up call redirection is by contacting your carrier's customer service department directly. You can call your carrier's support line or visit one of their retail locations. A representative can activate call redirection on your account without you having to dial codes. This method can be helpful if you're unsure about the codes or want to set up redirection for multiple numbers.

When setting up redirection, have the destination phone number ready. Make sure the number is correctly formatted—typically in the format your carrier requires, which is usually the 10-digit number for calls within the United States. Some carriers may ask you to include the country code if you're redirecting to an international number. Test the redirection by having someone call your iPhone and confirming the call arrives at the redirected number.

Practical Takeaway: Call redirection setup varies by carrier and uses specific dial codes (*72, *71, *21#) or direct contact with your carrier. Know your carrier's codes, have your destination number ready, and test the redirection to confirm it's working correctly.

Different Types of Call Redirection Features

iPhone users can choose from several redirection options, each serving different purposes. Understanding the distinctions between these features helps you pick the right one for your situation. The main types include unconditional call forwarding, conditional call forwarding, and busy call forwarding.

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Unconditional call forwarding redirects all incoming calls to another number immediately, regardless of whether your iPhone is on or off. This is the most straightforward form of redirection. If you set up unconditional forwarding to a different phone, every call that comes in will go to that number. This is useful when you're away from your primary phone for an extended period or when you want all communications directed to a specific device. For instance, if you're traveling and want all calls directed to a hotel phone, you'd use unconditional forwarding.

Conditional call forwarding redirects calls only under specific circumstances. This includes call forwarding when busy (calls redirect if you're already on another call), call forwarding when unanswered (calls redirect after ringing a set number of times), and call forwarding when unreachable (calls redirect if your phone is off or out of service). Many iPhones use the built-in Call Forwarding option in Settings to manage these conditional forwarding rules. You can access this by going to Settings, then Phone, then Call Forwarding.

Some carriers also offer selective call forwarding, which lets you create rules for specific types of calls. For example, you might forward calls from your work contacts to one number and calls from family to another. This requires checking with your carrier about whether they support this feature, as not all carriers include it in their standard offerings.

Busy call forwarding specifically handles situations when your line is occupied. If you're on a call and another call comes in, busy forwarding sends that incoming call to your designated number. Unanswered call forwarding works by redirecting calls after they ring for a predetermined period—typically 15 to 30 seconds, depending on your carrier's settings. Many iPhone users set their unanswered call forwarding to direct to their voicemail system.

Practical Takeaway: Different redirection types serve different scenarios: unconditional forwarding for continuous redirection, conditional forwarding for specific situations, and selective forwarding for routing calls based on who's calling. Choose the type that matches how you want your calls handled.

When and Why You Might Use Call Redirection

Call redirection proves useful in many real-world situations. Understanding common scenarios helps you determine whether activating this feature makes sense for your needs. Business professionals, travelers, and people managing multiple phone numbers often find call redirection valuable.

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Business owners who use their iPhone for work often set up call redirection when they're away from the office. If you're in meetings all day and don't want to miss client calls, you can redirect calls to a receptionist or office phone. This ensures important calls reach someone who can help rather than going unanswered. Similarly, if you're working from home some days and the office other days, you might redirect calls to your home phone on remote work days.

Travelers frequently use call redirection to manage costs and availability. International travel presents a particular challenge: accepting calls while abroad can result in expensive roaming charges. A traveler visiting Europe might redirect their U.S. phone number to a local European number to avoid these fees. Alternatively, they might redirect to their hotel phone or to a family member's number in their home country. This keeps them reachable without incurring unexpected charges.

People undergoing life transitions also benefit from call redirection. During a house move, you might redirect your personal phone to your work phone temporarily. If you're managing a job change and need to keep your old work phone active briefly, you could redirect it to your new work number. Parents sometimes set up redirection on their teenager's phone to ensure urgent calls reach them even if the teen's phone battery dies or they leave it elsewhere.

Healthcare professionals and on-call workers use call redirection to ensure they're always reachable during their shifts. A doctor on call might redirect their office phone to their personal cell phone so they receive emergency notifications. Emergency responders might redirect their personal phone to their work phone during active duty periods.

Additionally, call redirection helps protect your privacy. If you want to change your primary phone number but need a transition period, you can redirect your old number to your new one for several weeks or months while informing contacts of the change.

Practical Takeaway: Common redirection scenarios